Guest Return and Exchange Policy
MetalPleasures.com is dedicated to delighting you with your jewelry purchase and our services. If for any reason you are dissatisfied with your purchase, you may return your item based on our Guest Return and Exchange Policy.
- Returns and exchanges are permitted within 60 days from the purchase date for jewelry.
-Jewelry must be in good condition with all original certificates and accessories.
-Watches must be unworn, unaltered and in original condition to be accepted for return or exchange. All packaging, instructions and warranties, as applicable, must be included with the return or exchange of a watch.
- Returns or exchanges not allowed on customized jewelry, special order watches, class rings and engraved items.
- Charge credits are issued to original purchaser on the account to which the item was charged.
- Gift returns with receipt can only be exchanged or converted to a gift card.
- All returns without a receipt can only be exchanged or converted to a gift card at current price, minus any current promotional discount.
MetalPleasures.com provides you with one easy method of returning an item:
Returns by Mail
Here are the basic steps:
- If there is damage to an item upon delivery, call our customer service center immediately at 281-898-6070 for assistance.
- Please read the information included with your purchase.
- Pack the item securely. Use the original package, if possible. Enclose a copy or print of your electronic order receipt.
- If exchanging the item, please include a prepaid shipping envelope with the item.
- If you do not have your electronic order receipt, please provide us with your name, address, phone number, email address, and order number.
- All return shipping charges must be prepaid. We cannot accept C.O.D. deliveries.
- For your protection, we recommend that you use a shipping method that provides insurance and tracking services from providers such as UPS, FedEx, or USPS for your return. Ship the return package to the address indicated on the packing slip:
12174 Amber Jack
Montgomery, TX 77356
- Keep the Return Tracking Number from the package you are returning to ensure that the package is returned to our distribution center.
- You can expect a refund within 30 days of our receiving your returned product. Refund will be credited to the same form of payment used in your original purchase.